Terms & Conditions
K9 Pro - The K9 Professionals is committed to providing you with the best possible customer service experience. K9 Pro - The K9 Professionals is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future K9 Pro - The K9 Professionals customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. K9 Pro - The K9 Professionals takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons.
Shipping Time Frames
Orders are packed and shipped for a variety of sites - in store, drop shipped to you direct from the supplier or come from a central warehouse.
We endeavour to have all orders filled and shipped out within 1-3 business days. There can be additional days where there is a public holiday.
If there are any unexpected delays on getting your order to you, our customer service team will be in touch via email to notify you of the delay and updated delivery timeframes.
Please note there is no return or exchange on any of the Variocage products unless there is a fault in the design.
There is no return or exchange for wrong size or change of mind.
This also includes any times delayson shipping. Once your order is placed and we have processed this we are unable to recall any orders or process refunds. These products come under the same terms are custom / special orders & not in stock products.
Please note that any addititonal Shipping costs or additional import taxes your country may charge are incured at the expense of the customer. K9 Pro do there best at all times to correctly calculate shipping expenses at checkout for you.
Custom or Special Orders and Not in Stock Products
Where we have ordered in a custom product for you, payment is required in full prior to your product being ordered. We can only refund if product is faulty. As this is a custom order for you, there is no refund or cancellation of order for change of mind or time delays, if the product did not meet your expectations or wrong sizing we cannot offer an exchange.
Call: 02 4578 9789