ADAPTIL Calm Refill
SHIPPING NOTE: To make sure we have the longest shelf life for your Adaptil products, we order these in as you place your order. The current time frame is 2 weeks.
To Use the ADAPTIL Calm Refill every month with your ADAPTIL Diffuser to continue to help your dog feel comforted and secure at home, in situations like staying alone, loud noises, visitors and fears.
The ADAPTIL Calm Refill requires the ADAPTIL Calm Home Diffuser
Each Refill lasts up to 30 days. Depending on its environmental surrounds, each Refill may last between 3-5 weeks
It covers an area up to 70 m2
Avoid plugging in the Diffuser under shelves and furniture, or behind doors, curtains and furniture
Use the peel-off sticker on each ADAPTIL Calm Refill vial to remind you when to check and replace the vial
The electric Diffuser plug should be checked monthly and replaced every six months to ensure optimum effect
Please note this is a healthcare item. Once used we can accept any returns or exchanges unless we believe there is a fault with the product.
We cannot accept a return on change of mind, or the dog does not like the use/ feel. Once they are used, we cannot accept back.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.