For Mum, Dad and everyone in-between
it's never been easier or quicker to find the perfect present for the hard to buy for people in your life with a K9 PRO gift voucher.
Select your amount and we will post the voucher out to you, its that easy!
Details: In your order comments please enter who you are giving the gift voucher to and who it is from and we will enter those details for you and get it on the way.
If you would like a gift card value for an amount we do not have in the system, just email us at orders@k9pro.com.au and we will assist you with a custom order.
If you would like this emailled to you rather then posted just let us know in the order comments and select the click and collect option for shipping.
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Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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