GoughNuts Original Tug
The GoughNuts Tug was designed knowing that safety and fun go hand to mouth (a dog's jaw)!
The Goughnuts Tug is an interactive tough, durable product.
Tug Toys are meant for interactive tugging between you and your dog only. Please note that the handles on the tug are not designed for the dog to bite but are for handler use only.
We strongly recommend that you do not allow your dog to keep the toy after interaction has finished.
While these do not have the goughnuts red stop core, these tugs are still under the GoughNuts lifetime warranty replacement promise!
Goughnuts Lifetime Warranty Conditions:
You do not need to contact Goughnuts directly. For all warranty support please email us at info@k9pro.com.au and our team will assist you.
Please remove the Gough nut from your dog once it reaches a replacement stage as a safety measure.
Please then email K9 Pro a photo of the damaged Goughnut for review.
Goughnuts Safety Guarantee - If your dog chews through the outside wear layer of any Goughnuts ring or stick, green, black, or orange, to expose the red indication layer, Goughnuts will replace your toy. The "Chew Toy Safety Indicator" is a mechanism for the dog owner to see a clear indication of when to take the Goughnut from the dog.
Goughnuts Safety Guarantee applies to all of our products, but the rings and the sticks are the only toys that have the red indicator.
Our rings should be used for supervised power chewing. Our stick, ball, Kannolli and Kup, Flynut, and Tug’s should be considered interactive play toys versus constant or power chewing. If any of our products are damaged please follow our Safety Guarantee Policy as a mechanism to get your dog a safe undamaged GoughNuts.
Sizing is important! Bigger dogs need bigger diameter cross sections to help eliminate scissor like chunks that are the primary reason for intestinal blockage. Please always be conservative and present products that exceed the width of your dog’s mouth.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.