Did you receive a product from us, and it isn't as big, small, round, or square as you thought it would be? Or the size you selected does not quite fit your dog?
No worries! We do not want you to be stuck with something you do not need or want, just shoot us an email and we are happy to take it back and give you a 100% refund via store credit or money back in your hand, your choice! (conditions apply - if outside the 30 days we will accept a return or exchange however if returning only a store credit will be applied, not a refund)
That is right, no questions asked, no restocking fee! - you just need to cover postage costs for any returns or exchanges you wish to make.
Perhaps you are thinking about buying one of our muzzles and are unsure of the size you need to get or you think your dog may be inbetween sizes? Not to worry! You can purchase an option of sizes you feel may work and then return the ones you do not need for a full refund, minus the cost of postage!
It is that simple!
We have many awesome products that we know that you will love, we know that because we have tested every single product we have!
We pride ourselves on great customer service and we can give you expert advice on the right products for your dog. However please note we cannot promise the perfect, exact fit unless you have been instore and we have fitted your dog for you.
You will notice that we offer the lowest postage options possible and the highest quality products so you and your dog can enjoy the time you have safely, with some great training and motivational equipment.
We hope you enjoy the products that we have for you and your dog and you love your shopping experience!
If you do need to send an item back, all items sent back must not be used and be in their original condition and with all labels and marketing packaging, as we have to resell the product, so we need it back in the new condition as we sent it to you in.
Please note: Postage fees are not included in any return or exchange as we cannot get Australia Post to share in our generosity.