Did you receive a product from us that did not quite meet your expectations or the sizing your selected or fit just doesn't work for your dog?
No worries! We do not want you to be stuck with gear that does not suit your needs!
Just shoot us an email at firstname.lastname@example.org and we are happy to take it back and give you a 100% refund via store credit or money back in your hand, your choice!
If outside the 30 days we will accept a return or exchange however if returning only a store credit will be applied, not a refund.
Also, postage fees are not included in any return or exchange as we cannot get Australia Post to share in our generosity.
If you do need to send an item back, all items sent back must not be used and be in their original condition and with all labels and marketing packaging, as we have to resell the product, so we need it back in the new condition as we sent it to you in.
Apart from those few simple conditions, it's that easy!
No questions asked, no restocking fee!
Perhaps you are thinking about buying one of our muzzles and are unsure of the size you need to get, or you think your dog may be in-between sizes?
Not to worry! You can purchase an option of sizes you feel may work and then return the ones you do not need for a full refund, minus the cost of postage!
It is that simple!
We have so many awesome products that we just know that you will love, we know that because we have tested every single product we have!
We pride ourselves on great customer service and we can give you expert advice on the right products for your dog.
However, it is important to note we cannot promise the perfect, exact fit unless you have been instore and we have fitted your dog for you.
You will notice that we offer the lowest postage options possible and the highest quality products so you and your dog can enjoy the time you have safely, with some great training and motivational equipment.
We hope you enjoy the products that we have for you and your dog and that you love your shopping experience!
Please note this return & refund poilicy excludes the follwing products/ Brands
Variocage Products all cages and barriers
Food Products and Produce
Heatlhcare & First Aid Suppliments
Any special or custom orders or not avialble in store products where we make a special order for a customer.