Did you recieve a product from us and it isn't as big, small, round or square as you thought it would be?
No worries! We don't want you to be stuck with something you don't need or want, just shoot us an email and we are happy to take it back and give you a 100% refund via store credit or money back in your hand, your choice!
Please note we cannot accept returns nor will we be able to offer a refund or exchange for any food based products, as the manufacturers will not accept any opened/ used goods.
That's right, no questions asked, no restocking fee!
Perhaps you are thinking about buying one of our awesome leather leashes but you can't decide between the amazing Premium Leather or the ridiculously good "Soft Hide" Leather, no problem, buy both, touch and feel them when they arrive and send back the one you love the least!
It's that simple!
All items sent back must not be used and be in their original condition and packaging. This refers to all marketing packaging and labels - the post bags do not need to be returned, we have to resell the product so we need it back good as we sent it to you.
If you do not send the item back with all branding lables attached and any associated branding packaging, a full refund may not be applicable.
Postage fee's are not included in a refund of your order as we can't get Australia Post to share in our generousity. You will need to post the item back at your expense also.
As always there are some conditions please see below.
Returns on Food Products
Please note we can only do refunds / exchanges on food products such as supplements if they are unopened and sealed. Unfortunately if you have opened and used a product we cannot accept this product back.
For Prime SPD Rolls we do not accept returns as this is a meat source.
Please note for clearance items we can exchange for size difference but these items are not eligible for refund.
Where we have ordered in a custom product for you we can only refund if product is faulty. As this was a custom order for you, there is no refund for change of mind, if the product did not meet you expectations or wrong sizing if we cannot exchange.
Clothing/ Handler Wear
For clothing & handler wear returns, all lables must be still attached and clothing must not show any signs of wear, otherwise a return will not be accepted.
If a product has arrived damaged or is faulty we will exchange and refund at our expense. For change of mind, if the product did not meet you expectations or incorrect size selection we will refund minus the cost of postage.
For exchange the cost of postage is to be covered by the customer to send to us and for us to send back to you.
(overseas orders only)
We are happy to assist where can can if a customs issue arises for any products that we ship overseas.
However if customs seize any goods for any reason we do not offer refund in this case. If customs deems it appropriate to return the goods to us and goods arrive in unopened condition we will refund to the customer.