Did you recieve a product from us and it isn't as big, small, round or square as you thought it would be?
No worries! We don't want you to be stuck with something you don't need or want, just shoot us an email and we are happy to take it back and give you a 100% refund via store credit or money back in your hand, your choice!
Please note we cannot accept returns nor will we be able to offer a refund or exchange for any food based products, as the manufacturers will not accept any opened/ used goods.
That's right, no questions asked, no restocking fee!
Perhaps you are thinking about buying one of our awesome leather leashes but you can't decide between the amazing Premium Leather or the ridiculously good "Soft Hide" Leather, no problem, buy both, touch and feel them when they arrive and send back the one you love the least!
It's that simple!
All items sent back must not be used and be in their original condition and packaging, we have to resell the product so we need it back good as we sent it to you.
Postage fee's are not included as we can't get Australia Post to share in our generousity.
As always there are some conditions please see below.
Returns on Food Products
Please note we can only do refunds / exchanges on food products such as supplements if they are unopened and sealed. Unfortunately if you have opened and used a product we cannot accept this product back.
For Prime SPD Rolls we do not accept returns as this is a meat source.
Please note for clearance items we can exchange for size difference but these items are not eligible for refund.
Where we have ordered in a custom product for you we can only refund if product is faulty. There is not refund for change of mind or wrong sizing if we cannot exchange.
If a product has arrived damaged or is faulty we will exchnage and refund at our expense. For change of mind or incorrect size selection we will refund minus the cost of postage.
For exchange the cost of postage is to be covered by the customer
(overseas orders only)
We are happy to assist where can can if a customs issue arises for products that we ship overseas.
However if customs seize any goods for any reason we do not offer refund in this case. If customs deems it appropriate to return the goods to us and goods arrive in unopened condition we will refund to the customer.