Did you recieve a product from us and it isn't as big, small, round or square as you thought it would be?
No worries! We don't want you to be stuck with something you don't need or want, just shoot us an email and we are happy to take it back and give you a 100% refund via store credit or money back in your hand, your choice!*
That's right, no questions asked, no restocking fee!
Perhaps you are thinking about buying one of our awesome leather leashes but you can't decide between the amazing Premium Leather or the rediculously good "Soft Hide" Leather, no problem, buy both, touch and feel them when they arrive and send back the one you love the least!
It's that simple!
We have many awesome products that we know that you will love, we know that because we have tested every single product we have!
We pride ourselves on great customer service and we can give you expert advice on the right products for your dog.
You will notice that we offer the lowest postage options possible and the highest quality products so you and your dog can enjoy the time you have safely, with some great training and motivational equipment.
We hope you enjoy the products that we have for you and your dog and you love your shopping experience!
If you do need to send an item back, all items sent back must not be used and be in their original condition and packaging, we have to resell the product so we need it back in new condition as we sent it to you.
Postage fees are not included as we can't get Australia Post to share in our generousity.
*Conditions apply, outside of certain time periods or multiple exchanges only store credit will be available.
Please note this does not include Prime SPD Rolls or a food source, such as supplements if it has been opened.